Quality Assurance Analyst – Franklin

Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!

Job Description:
An intermediate-level professional, the Systems Consulting Analyst is a fully qualified individual producer who applies a broad knowledge of systems analysis concepts, practices and procedures. Incumbents are competent to work on fairly complex assignments (and/or portions of more large, complex systems) and perform a full range of system analysis activities. The incumbent generally works under deadlines and is capable of handling heavy workloads, operating with only general supervision, although errors at this level can cause delay, expense and/or disruption. May provide occasional functional guidance to less experienced staff. Provides functional and technical expertise to formulate computer system scope and objectives, devises or modifies procedures to solve problems using information systems. Prepares detailed specifications from which programs are written, and the functional design, against which computer programs can be coded, tested, debugged and documented. Assignments are in technical, scientific and business functional areas.

REPESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:

Performs definition of user functional requirements by translating development and/or maintenance requirements into specifications; creates data file and database designs.

Analyzes existing software for incorporation of desired enhancements. Performs detailed reviews and analysis of program changes, new equipment, new technology and other factors and trends impacting existing systems in order to facilitate the development and conformance of system modifications.

Formulates recommendations on alternative approaches to realize desired functionalities and/or enhancements and desired levels of performance. Performs feasibility studies, life cycle analysis and/or cost/benefit studies.

Consults with hardware, communications and database experts and/or vendors to ensure viability of systems.

Designs system, providing interpretive analyses, preparing flowcharts and associated diagrams/ enhancement plans.

Prepares acceptance test plans, conducts acceptance tests and confirms results.

Develops sampling methodologies by applying standard statistical techniques and software packages. Develops and maintains sampling systems. Performs data sampling and provides interpretation.

Ensures that systems documentation is updated according to client and ACS’ standards. May assist in user training.

Occasionally may provide guidance to and assist in the training of less experienced staff.

Maintains state-of-the-art knowledge and compiles information into recommendations/analyses.

May conduct research for, or write portions of, technical proposals.

EDUCATION/YEARS EXPERIENCE:
A Bachelor’s degree in a related technical field or equivalent work experience.

Minimum 3-5 years of progressively responsible related technical experience, including at least 1 year systems design experience in a large scale computer/systems environment and at least 6 months major responsibility for developing, revising and controlling technical documentation of a complex system.

REQUIREMENTS:
1. 4 to 5 years experience of progressively responsible related technical experience including at least 2 to 3 years hands on testing experience.
2. Strong knowledge and experience with QA processes and methodologies including participation in requirements sessions, use case reviews, design meetings, QA task planning, work effort estimations, and risk mitigation skills.
3. Experience with Web-based development in Java or other OO languages is required.
Experience with Automated testing systems, such as Silk Central, Test Director, QA Center, or ClearQuest is required.
4. Ability to interface successfully with clients and ACS' personnel.
5. Ability to work effectively as part of a team environment.
6. Some travel may be necessary but is expected to be limited.
7. Commitment to producing quality (accurate, complete, and clearly defined) user/client documentation and techinical reports.
8. Experience with MicroSoft Office Suite.
9. Experience wtih Title XIX or XXI Healthcare Programs, including Medicaid, Medicare, or Child Health Insurance Programs (CHIP)is preferred.
10. Experience with various forms of testing such as regression, load, performance, functional, and usability.

ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

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